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Most small businesses don't need an AI strategy. They need someone to look at how the week actually runs, say where AI will genuinely help, and set it up so it works without a babysitter. That's the job: plain advice, a short list of things worth doing, and the setup done properly. I'm based in the Illawarra and Southern Highlands and work with local businesses in person or remotely.
You keep hearing you should be using AI, but you can't tell what's real and what's a sales pitch. Maybe someone on your team is already pasting customer emails into a chatbot and you're not sure that's okay. Or you tried a tool, it was fine for a week, and now nobody opens it. You want someone to sort out what's worth doing for a business your size, without a 40-page strategy deck.
I start by walking through your week: the inbox, quotes, bookings, follow-ups, reporting, content. Most of the time AI can help is hiding in the repetitive parts nobody enjoys.
Then I build a short list, ranked by time saved, effort and risk. It includes what not to do. Some things aren't worth automating, and some customer information shouldn't go into an AI tool at all.
I set up the one to three things worth doing first, write down how they work in plain English, and show your people how to use them. A few weeks later I check what stuck and what didn't.
Usually a half-day to two-day review and setup, with an optional monthly check-in after that. In person around Wollongong, Shellharbour, Kiama, Goulburn, Bowral and Mittagong, or over video anywhere in Australia.
Do I need to be technical?
No. If you can run a business, you can use what we set up. I handle the technical parts and explain the rest in plain English.
Is it safe to put customer information into AI tools?
It depends on the tool and its settings. Part of the review is working out what's okay to use, what isn't, and how to set your accounts up so you're not guessing.
Do you work with businesses near me?
Yes. I work with small and local businesses around Wollongong, Shellharbour, Kiama, Goulburn, Bowral and Mittagong, and remotely across Australia.
Where can I read more before getting in touch?
These notes cover the same ground: setting up an AI agent if you're not technical and what to look for in an AI receptionist. If you already know what you want automated, see AI process automation for small business.