8. Scale & Sustain

Every engagement is built to end well, which means the team doesn't lose pace once I step back. That takes systems and playbooks — written down properly, not assumed to live in someone's head.

Documentation gets written where the work actually happens — in the tools the team already uses, not filed away in a doc nobody opens again. The aim is a process that keeps running on its own, with Reflect & Repeat closing the loop on what to change next time.

In practice, that's a short playbook and a Loom or two, sitting where the team already works — not a wiki page that goes stale in a month.